These terms cover ascendppf.com and the Ascend mobile app (together, the “Service”) and orders for Ascend film. By using the Service or placing an order you agree to them. Contact: hello@ascendppf.com.
Accounts
- You must be at least 18 and give accurate information. You are responsible for activity on your account.
- Dealer accounts are for businesses that install or resell film and are subject to approval. Dealer pricing, credit terms and marketing materials are confidential.
- We may suspend accounts that misuse the Service, break these terms or are used for fraud.
Products, pricing and orders
- Ascend film is sold as one standard 60 ft roll per product at the price shown, in U.S. dollars. Shipping and tax are added at checkout or confirmed by our team.
- Orders placed through the website are requests: our team confirms availability, shipping and payment with you before anything is charged.
- Card payments in the app are processed by Square. Dealer net-terms orders are invoiced against your approved credit and are due on your agreed terms.
- We may cancel orders affected by pricing errors, stock limits or suspected fraud and will refund anything charged.
- Contact us within 14 days of delivery to request a return. Reward points for returned orders are reversed.
Quotes and installs
Install quotes in the app are estimates based on the information and photos you provide; final pricing is confirmed after inspection. Deposits reserve your install date and count toward the final invoice. To reschedule or cancel, contact us before your appointment; deposit refunds follow the terms on your quote.
Colors and previews
Colors on screen and AI color previews are illustrations and may differ from the installed film. Only upload photos you have the right to use.
Rewards
Points are earned on delivered orders and become available after the 14-day return window. Points have no cash value, cannot be transferred and may be adjusted if an order is returned or cancelled.
Acceptable use
Don’t misuse the Service, try to access other people’s data, interfere with its operation or upload unlawful content.
Disclaimers and liability
Except as stated in a product warranty, the Service is provided “as is”. To the extent the law allows, Ascend is not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid for the order it concerns.
Deleting your account
You can delete your app account anytime: Account → Legal & support → Delete account.
Changes
We may update these terms; continuing to use the Service after changes are posted means you accept them.